Hi Savannah,
Thank you for your feedback, and we’re sorry to hear this style did not provide the support or coverage you were looking for.
From experience, the Envy Plunge Stretch Lace Bra is generally quite supportive when worn in the correct size, but because it is a plunge style, it does offer less coverage at the top of the cup by design. For fuller coverage and a more centered lift, many customers find the balconette version of the Envy style to be a better match.
We also wanted to ask if the lace itself actually tore or if this was a concern during wear. If there was any damage, proper care plays a key role in lace durability. These garments should always be hand washed or washed in a lingerie bag on a gentle cycle with clear detergent and no softener, and air dried to preserve the fabric and structure.
Please feel free to reach out to us directly. We would be happy to review your sizing and help guide you toward the Envy Balconette or another Panache style that may provide better support and coverage for your needs.